Services

User Experience Research

I’ll use my analytical skills to understand what your customers and users need so you can build human-centered products and experiences that deliver real value and strong business results.

  • Ideation

    Prototyping

    Persona Development

    User Journey Mapping

    Workshop Facilitation

    User-Centered Design

  • User Interviews

    Ethnographic Field Studies

    Usability Testing

    Focus Groups

    Diary Studies

  • A/B Testing

    Survey Creation & Execution

    Unmoderated User Testing

    Web Analytics

    Card Sorting

Content Strategy

I’ll use my nearly 25 years of communications experience to attract and engage your target audience and craft a strategy that will highlight the unique value proposition of your product, service, or organization.

  • Editorial Calendars

    SEO Optimization

    Information Architecture

    Blog Posts

    Whitepapers & Case Studies

    Website & UX Copy

    Video Scripts

    Email & Newsletter Campaigns

  • Brand Voice & Tone

    Product Awareness

    Top-of-Funnel Strategy

    Internal Comms

    Sales Enablement

  • Media Placements

    Press Releases

    Agency Management

  • Messaging Analysis

    ROI Calculations

    Content Audit / Analysis

Project & Product Management

I’ll give you on-time delivery to support your strategic priorities while ensuring cost-effective and efficient solutions that can scale to meet the evolving needs of your users and customers.

  • Tasks & Timelines

    Resource & Budget Allocation

    SWOT Analysis

    Workshop Design & Facilitation

  • Risk Mitigation

    Stakeholder Communication

  • Executive Presentations

    Stakeholder Updates

  • Outcomes & Opportunities

    Quality Assurance

20+ Years of Experience

It doesn’t matter how information is created, managed, distributed, or consumed, I always start with the intended audience and the needs of the end-users and stakeholders.

15+ Organizations

From global corporations to small nonprofits, and government agencies, I’ve found the best work starts with a strong connection to the people behind it, which helps us navigate obstacles as a team.