https://uxfitz.com/home daily 1.0 2023-11-09 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1ae34a4f-ae42-4a13-8efb-0211079d7088/066.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/bbd98ec6-90dd-4b35-a1c7-d65ca41bf7ab/How_a_UX_Agency_Can_Help_You_Chart_a_Course_for_Product_Success-Website_Header_2x.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/ed101b9e-9c3b-426a-b3af-dcdca487f4da/Screenshot+2023-10-19+at+1.18.01+PM.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618248150855-A2BJIAAE93BIHCJXM153/Photo30.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1616011807641-MPQ1ZKMEVVPRG9C4GR0O/IMG_20191228_152947.jpg Home - Learning from the past to create the future. I’ve helped more than 50 organizations - from small nonprofits to global corporations - build better products, services, and experiences by creating UX and content strategies that work. I do more than string together fancy words and features. I dig into the root of your problems, gain a deep understanding of your user needs and business goals, and offer an optimized plan for delivering meaningful customer and user experiences that drive real value. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618520515431-UWWHG6WCD990IRY82KV5/DesignThinkingIcon.jpg Home https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618521751290-B2VXFXSCBATKD7I91H2I/WritingEditing.jpg Home https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618522045954-2LR26T555LJET57L44JF/MarComm.JPG Home https://uxfitz.com/contact daily 0.75 2023-09-26 https://uxfitz.com/about daily 0.75 2023-11-09 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1617316228368-2RJ2AQIXTOFEGUUP590B/IMG_20191228_152947.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618973751552-ODLBVJUANW8I1SI722Z1/DB.jpg About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618973898896-UWIK8QJUX66G14BD1G4V/ECA.png About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618974084349-29B0DLWUWJ5ZXE4NG5VE/AZPM.png About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618973729554-ZZ01Z2TC7VXNL3M6PN6H/DT.jpg About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618974015966-JS01N5DS2YNNNCB54VCT/1546547593583.jpeg About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618974262738-ZQJKG4F3DLXXLMPYHZLW/CELTA.png About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618974197901-E6Z788V836FUKS3XNULQ/UA.jpg About https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618974293426-SHE0JR0KTEMOZO9T4T1P/1519856221150.png About https://uxfitz.com/services daily 0.75 2023-11-09 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618520515431-UWWHG6WCD990IRY82KV5/DesignThinkingIcon.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618521905056-2QZCPOFD95H7OPQZLB0X/StratComms.JPG https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618522045954-2LR26T555LJET57L44JF/MarComm.JPG https://uxfitz.com/home-3 daily 0.75 2023-11-08 https://uxfitz.com/work daily 0.75 2023-11-09 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618945196308-BEWEGOGW1PSWHV2ZSIQS/IMG_8728.JPG https://uxfitz.com/work/diary-study monthly 0.5 2023-10-23 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/ed101b9e-9c3b-426a-b3af-dcdca487f4da/Screenshot+2023-10-19+at+1.18.01+PM.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618344105123-2V9WCH04O1Q0UEQ5HZPH/CfMbwnDhaOj9TsH2.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618517807748-7HTCY9UAFWC3Y2ARG1BA/UX+Rings.JPG https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/b60f1d0c-2c0a-4de4-b012-9f27cdad6d24/matrix-case-study__medications-quote.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618518143622-TOX8SWDZRLPHRG2EQRZS/447Gjr2IkhVaBfbo.JPG https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/cfc36bb9-9188-40c7-aa7d-e514bc27dac4/matrix-case-study__future-forward.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/b592d711-ebd8-4ef4-8697-c0c79b2315da/Screenshot+2023-10-23+at+1.02.58+PM.png https://uxfitz.com/work/process-optimization monthly 0.5 2023-11-07 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618354802539-Y1OMFKKOPI7J4NQ4NJSP/Workshop1.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618438424577-BJGKIV4TIR04NRIFPYJ4/CurrentProcess.JPG Work - Trimming a Process from 2 Weeks to 2 Days - 3. Define Our second workshop mapped what we found in the research. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618438458128-PJ5SGPV5QY8ZVPJVGVET/Day2-Room-overview3.jpg Work - Trimming a Process from 2 Weeks to 2 Days - 4. Ideate Our third workshop filtered down to our best ideas to create a viable Future State service blueprint. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618438263936-AIKWVCT5G798F3A5GGV9/Future%2BState%2BFlow.jpg Work - Trimming a Process from 2 Weeks to 2 Days In our final document we took the notes from our workshop... https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/64ba3dff-5c33-4fee-ab5e-2ce161378210/pains.JPG Work - Trimming a Process from 2 Weeks to 2 Days We identified how the current pains would be addressed by the Future State process. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/97bbe525-4c36-47ce-9048-2df52d003029/Current+State+Flow.jpg Work - Trimming a Process from 2 Weeks to 2 Days We mapped out the current state side-by-side with the client... https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/3b4e5b6c-95dc-4397-9e8d-9810fad03bfd/execution.JPG Work - Trimming a Process from 2 Weeks to 2 Days Working with the client team, we laid out three options for executive leadership to choose from to execute a plan forward. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/32ff6492-89df-4ec0-9e8c-bc2061e34ab6/Capture2.JPG Work - Trimming a Process from 2 Weeks to 2 Days ...and delivered their first comprehensive view of the entire process. https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618438197151-94HMCPON0I53OSF5GOHF/Future%2BState%2BFlow2.jpg Work - Trimming a Process from 2 Weeks to 2 Days ...and turned them into a final Future State service blueprint. https://uxfitz.com/work/field-research monthly 0.5 2023-10-20 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618445094717-7PEM7S94PQLH8QF9JEDM/IMG_0711.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618445694915-3UGCYTIK3CPOKG8OJW1X/7IcMI6FR2pHtQPGK.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618260805636-GAW4XD6JPYYIGHV2NZV8/Photo32.jpg https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/1618446064134-QCQV3PXOK5GEHXI7RM97/Sales+Package.JPG https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/2d94e635-98e7-4b08-b8b7-910b028018cb/Loyalty1.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/4c6732bb-0761-4b64-98ef-45e7f04e36cc/Usaibility+2.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/72a13a20-32cf-449c-b496-23f578f80aa2/MarketTest1.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/f61c09a4-bb0c-4dd0-9b8a-6716f19b549f/Usaibility+3.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/b18c8327-b44a-40d3-8957-4fc8215af225/Loyalty2.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/54883300-2d3b-4ca0-88b2-aa7ec07a04bc/MarketTest2.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/26ac8a12-eb26-413d-a5da-d85850d9a938/MarketTest3.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/e74848b7-6fd5-4ffe-b9e4-9a283c648c4f/Usaibility+4.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/d5f80e8d-9db3-4a29-8933-cb67562c47af/Loyalty3.JPG Work - Field Research - National Carpet Cleaning Chain https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/c9a35ab9-337a-4a26-830b-8cd2d32e7f4a/Loyalty4.JPG Work - Field Research - National Carpet Cleaning Chain https://uxfitz.com/work/blog-writing-drawbackwards monthly 0.5 2023-10-20 https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/b02abece-a3a3-4904-88e1-1a009260f61a/What_can_go_wrong_when_you_stop_listening_to_users_and_customers-Website_Header_2x.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/4b9d7ca3-768a-4f9c-8a37-e532233ff10b/Voice_of_the_Customer_Part_1-Blog_Header_2x.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/14ea99a8-ddfe-4905-a083-b300e85c3300/Dashboard_Confessional_Part_1-Blog_Header_2x.png https://images.squarespace-cdn.com/content/v1/604b9fadd7fa1d7ea149fbf7/728eff7a-6e29-476c-9763-6803f32617f5/AI_is_Transforming_UX_Design-Website_Header_2x.png